Consumer Code Complaints Proceess

Step 1

If you are dissatisfied with our service, in the first instance please contact  Customer Care on customerservice@cubehomes.com . Please include your name, address, contact number, and brief overview of the issues and details of what you would like us to do to resolve the situation.

Step 2

Should you remain unhappy with the response provided in Step 1, you may then direct your complaint to the Managing Director at Cube Homes customerservice@cubehomes.com

The Managing Director has overall responsibility for ensuring our customers receive the highest levels of care and will ensure that your dissatisfaction is handled by the most appropriate person in the Cube Team.

Your complaint will be acknowledged within 24 hours (except at the weekend/bank holiday) and the appropriate team member will review your complaint and a response will be provided within 7 working days.

Step 3

If you’re dissatisfied with either our final response, or with any delay in providing our final response you may be able to ask the Consumer Code or your home warranty provider for an independent review.